Returns Policy
At Liquidstone Ltd (trading as GRCPRO) we are committed to providing you with high-quality specialist raw materials. Due to the nature of our products and to ensure the integrity of our inventory, we have a specific returns policy.
Defective Goods Only
We only accept returns for goods that are deemed defective upon arrival.
Conditions for Return of Defective Goods:
Original Packaging: All returned defective goods must be in their original, undamaged packaging. This is crucial for us to assess the defect and maintain quality control.
Notification Period: You must notify us of any defective goods within 7 calendar days of receiving your order. Please inspect your goods carefully upon delivery.
Proof of Purchase: A valid proof of purchase (e.g., your order number or invoice) is required for all returns.
Assessment: Upon receipt of the returned defective goods, we will assess the defect. If the goods are confirmed to be defective, we will issue a refund for the purchase price of the defective item(s).
No Exchanges
Please note that we do not accept exchanges for any products.
No Returns for Change of Mind
As per our terms and conditions, and due to the specialist nature of our raw materials, we do not accept returns for change of mind.
Consumer Guarantees Act 1993
Our returns policy operates in conjunction with your rights under the Consumer Guarantees Act 1993 (CGA). The CGA provides guarantees about the quality of goods and services. If goods supplied by us are faulty, not fit for purpose, or don't match the description, you may be entitled to a remedy under the CGA. This policy does not limit or override your rights under the CGA.
How to Initiate a Return for Defective Goods:
To initiate a return for defective goods, please contact our customer service team immediately at [Your Customer Service Email Address] or [Your Customer Service Phone Number] within the 7-day notification period. Please provide your order number, a detailed description of the defect, and photographic evidence where possible.
Refunds
Approved refunds for defective goods will be processed to the original method of payment within [Number] business days of our assessment and confirmation of the defect.
Further Details
For comprehensive information regarding our sales terms, conditions, and your responsibilities, please refer to our full [Link to your Terms and Conditions page].